Useful Resources

 Please find below useful resources to download

6 June: The Nordics Cross-Border Passport 2016

26 May: Going Global

4 Feb: China Passport 2014 – Cross-Border Trading Report

13 Nov: Why We Don’t Buy: Consumer Attitudes on Shopping Cart Abandonment.

11 Nov: The Future is a Foreign Country

11 Nov: IMRG E-tail Survey

11 Nov: IMRG UK Consumer Home Delivery Review 2014

11 Nov: A Tale of Two City Centres

11 Nov: UK Cross-Border Trading – Passport 2014

NCSI Quarterly UK Customer Satisfaction Report

Nearly 1 in 2 Consumer’s choice in retailer is influenced by delivery service

Satisfaction with online retail sites hits an all time high

Going Global

Protecting the Universal Postal Service

Pros and cons of doing business online

Seven tips for global e-commerce

Best Practice for e-commerce consumer surveys: part one

The search for e-commerce 3.0

Ecommerce delivery timeslots ‘critical’ according to new Postcode Anywhere survey

How To Set Up An Effective Fulfilment System

Return to sender

Not all air shippers on on same page with e-commerce, study shows

Delivery Services: When products meet customers, delivery service sets retailers apart

Fulfilment Services

UK ecommerce more flexible on delivery: report

Shoppers now find it easier to return to sender: report

Channel Retailing

Shopping is greener online: Climate Week survey

Choice of shopping channel counts: research

Free shipping is here to stay, but challenges exist

Online shoppers return £500 million in fashion each year

Effects of Shipping rates on ecommerce merchants in the USA

Advice guide on improving e-commerce checkouts

Effective e-commerce: making the most of your time with the customer

E-commerce trend for 2013

Advice guide for e-commerce newcomers

Nearly half of consumers to be ‘social shoppers’ by 2021

UK retailers without an online platform could lose millions

10 tips for improving ecommerce checkouts

Improving links between supply chain and sustainability

Skills for Global Supply Chains

Unlocking Supply Chain Profitability: Best Practices

How to establish an effective fulfilment system in the build-up to Christmas

‘Dis-Like’ customers take to social media to complain about retailers

Meet the online retail businesses that have started up from home

Cyber Monday: “Busiest online shopping day” expected

Shoppers have limited patience for delivery errors

Why the internet is forcing retailers to rethink their supply chains

Delivery the key to growing online retail

Cyber Monday Shopping Results

Rebound Returns Brochure 

TrakPak Service Guide