Returns made simple
An efficient and robust returns process can be critical for winning customer trust. Research shows that customers will stop buying from retailers if returning goods proves to be a hassle.
Our market leading managed returns process makes life really easy, enabling you to offer your customers choice and convenience.
Your customers can:
- Makes the returns process really easy for your customers who can book a return through a self service online booking platform.
- Your customers get peace of mind as they can easily track where their return is. The transparent returns process means you can issue refunds quicker.
- Find out why your customers are returning your items, what condition they are in and how they will be returned before you get them back.
We have consolidation centres in all EU countries, North America and Asia Pacific.
This means your customers can send unwanted items to our in-country receiving location, where we consolidate them and linehaul the items back to the UK.
The result? On average we save your international customers 38% off their return costs.
Stand alone integration
We can integrate with your site, setting up an easy-to-use online returns platform. Labels sent out with the outbound package can be applied to any returned goods, enabling your customers to track the progress of their package back to you.
Our service provides peace of mind for your customers and effortless efficiency for you. Let us help you get returns sorted.Get in touch
What our customers say:
“From the offset I realised that P2P were well versed in international logistics solutions and were partnered with people who were willing to flex to meet customer’s needs.”
Mark Jackson, Gemporia
“We have used other carriers for international distribution in the past but since switching to P2P and Trakpak, this has given us the ability to grow and focus on other areas of the business knowing our delivery is in good hands.”
Gio Najar, Chi Chi Clothing